• Shipping FAQs

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General Questions

When will my order ship?

Do you ship to my country? How much will shipping cost?

I don’t live in the US. Will I have to pay duties and taxes on my order?

Why don't you recommend Media Mail or USPS International First Class?

What happens if the tracking on my order has stalled in transit or my order doesn't arrive?

Purchasing Questions

What happens if the package is lost in transit?

How long does it take to process a claim?

My order arrived damaged, what do I do?

Why is my order shipping separately?

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