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What does Q1, Q2, Q3 and Q4 mean?
There are a lot of variables involved when creating specialty products from scratch and it can be tough to pin down exact delivery dates months ahead of time. It’s important for us to keep our customers in the know, even through the general unpredictability of production, and that’s why we like to use quarterly (Q) delivery windows: Q1: January-March Q2: April-June Q3: July-September Q4: October-December.
I placed an order, but it was immediately canceled. I don’t want to miss out on a pre-order. How can I fix this?
Our system may be incorrectly flagging your order as “fraudulent.” We suggest that you try placing an order without the use of a proxy server.
Where’s my stuff?
If it’s been a while since you placed your order and you’re wondering when your vinyl and/or games will be arriving — don’t worry! We haven’t forgotten about you. We appreciate your continued patience and understanding as we work diligently to fulfill orders, in the same order in which they were received, as safely and quickly as we can. COVID-19 has had a dramatic impact on our manufacturing, processing and shipping schedules and as a result, it’s taking longer than usual for fans to receive their vinyl and games.
I ordered my game/vinyl/collector’s set like a year ago. What’s the hold up?
At iam8bit we’re passionate about the stuff that we make. Every vinyl, every game, every collectible that we send out into the world is painstakingly designed and lovingly crafted from scratch. When you pre-order one of our products, it can take months for this awesome stuff to be manufactured and sent to our warehouse before we ship them to our customers. COVID-19 has had a dramatic impact on our manufacturing, processing and shipping schedules and so it’s taking longer than usual for fans to receive their vinyl and games.
Are you going to re-release _______? How can I be notified if a previously sold-out product becomes available again?
Perhaps you missed being able to purchase the Ori Collector’s Edition for Switch — or the Hyper Light Drifter Soundtrack 4XLP. Maybe it’s the Cuphead 2xLP Soundtrack you’re after. Or Kentucky Route Zero for PS4? Although there are no definitive plans for a second pressing of these titles at this time - never say never! If there is significant fan demand, we just might bring ‘em back for another run. Please follow us on social media and share your requests for represses and new titles there. Click the button along the bottom of our website to subscribe to our newsletter. Recipients are among the first to hear about new and re-releases.
iam8bit will match your charitable contribution, dollar for dollar, so that together we double the total donation made in support of the charity you selected. Charitable donations made via Pledge on iam8bit.com are nonrefundable. If other items your order are cancelled or refunded, you will still see the order containing the donation in your order history.