• FAQs

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General Questions

What does Q1, Q2, Q3 and Q4 mean?

I placed an order, but it was immediately canceled. I don’t want to miss out on a pre-order. How can I fix this?

Where’s my stuff?

I ordered my game/vinyl/collector’s set like a year ago. What’s the hold up?

Are you going to re-release _______? How can I be notified if a previously sold-out product becomes available again?

Donations

Shipping Questions

When will my order ship?

What happens if the package is lost in transit?

What happens if the tracking on my order has stalled in transit or my order doesn't arrive?

My order arrived damaged, what do I do?

My shipment was marked as delivered, but is Missing

Why don't you recommend Media Mail or USPS International First Class?

Why is my order shipping separately?

I don’t live in the US. Will I have to pay duties and taxes on my order?

Do you ship to my country? How much will shipping cost?

What is Route?

How does Route Protect work?

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