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When will my order ship?
We work hard to process orders as quickly as possible, for in-stock items please allow 3-5 business days for processing before your order ships (Monday thru Friday, not including weekends or holidays). For PRE-ORDER items or items on BACK-ORDER, please allow for 3-5 business days from when the item is taken into stock for your order to process and ship. We ship our orders in the order which they are received. Mixed orders containing both in stock items and pre-order/back-order items will be shipped together in one package once the pre-order or back-ordered item becomes available to ship.
For print orders please allow for 10-14 days for your order to be processed. If you order from an exhibition that is currently hanging in one of our galleries, your order will ship once the show ends (please consult show fliers for more information). Once an order has shipped, you’ll receive a confirmation e-mail with the tracking number.
Do you ship to my country? How much will shipping cost?
We ship to most parts of the globe! The best way to calculate the shipping cost is to add the product you’d like to your shopping cart and proceed to checkout. At checkout, you can input your shipping information WITHOUT entering any billing information. iam8bit will not charge until the billing portion of the checkout process is completed.
I don’t live in the US. Will I have to pay duties and taxes on my order?
Since duties and taxes are at the discretion of the customs office within the destination country, if DDU(Delivery Duties Unpaid) is chosen at the time of your purchase, iam8bit is unable to include duties and/or taxes in the shipping price. Therefore, any additional duties and/or taxes accrued from customs are the sole responsibility of the customer.
If you would like to have your orders delivered with customs fees and taxes prepaid, please choose DDP(Duties Delivery Paid) as your shipping method at the time of your purchase.
Why don't you recommend Media Mail or USPS International First Class?
Media Mail and USPS First Class International are indeed the least expensive methods of shipment, but do not offer insurance or reliable tracking. In the event of loss or damage during transit of items shipped via Media Mail or USPS International First Class, iam8bit is not able to provide replacements or replacement components. If loss or damage is of concern to you, we strongly recommend upgrading to an insured and tracked shipping option to ensure the safe arrival of your purchase.
What happens if the tracking on my order has stalled in transit or my order doesn't arrive?
Missing or lost orders must be reported within 90 days of the shipment date. iam8bit will not be responsible for losses reported beyond the 90 day time frame. In the event that your order appears to have stalled in transit, iam8bit will submit a missing mail search with the carrier on your behalf, as soon as you notify us of the issue. It generally takes approximately 2 weeks from point of submission for the USPS to forward a verdict of its findings to us, at which point, we will communicate back to you with this info.